FAQ’s

 

Office Hours

We are open from 9:00 a.m. to 5:00 p.m., Monday through Friday.

 

After-Hours Emergencies

Our physicians provide 24-hour, on-call service for patients in need of emergency orthopedic attention. Please call 360.501.3400 for assistance.

 

Patient Phone Calls

Our staff will return calls as time permits. Please note that our first priority is to the patients being seen in our clinic.

 

Scheduling an Appointment

Please contact us at 360.501.3400. Because appointment times fill up quickly, we recommend that you schedule your follow-up appointments before leaving our office.

If you are forced to cancel an appointment, please try to do so at least 24 hours in advance. This will give us the opportunity to use your time slot to provide care for another patient. We do our best to remain on schedule and appreciate your patience if there are delays due to emergencies.

We welcome self-referrals and will gladly work with you and your insurance company to determine your coverage.

Please bring the following items with you to each appointment:

  • Current insurance card(s)
  • List of all medications and allergies
  • Diagnostic studies that have been performed elsewhere, including x-rays, MRIs, and nerve conduction tests
  • Relevant medical records or test results
  • Any paperwork or questionnaires mailed to you by LOA in advance
  • Copy of acceptance letter for any worker’s compensation or third-party claim

 

Financial Consultations

Yes. We realize that every family budget is unique. For that reason, we will do our best to work out a financial arrangement that is mutually satisfactory. If unusual circumstances make it difficult for you to make a payment, please contact us with this information so that your account remains in good standing.

If you have any questions about billing, please call our Billing Department during normal business hours at one of the following numbers 360.501.3403, 360.501.3406, or 360.501.3407.

 

Policies Concerning Patient Rights, Privacy, and Access to Records

As required by the government, we keep a record of the healthcare services we provide you. You may ask to see and copy that record. You may also ask us to correct that record. We will not disclose your record unless you direct
us to do so.

If you would like to examine your record or obtain more information, call us at 360.501.3400. If you request copies of your record, the fee is 91 cents per page for the first 30 pages and 69 cents for each additional page.

 

Insurance

Our office staff will bill your insurance carrier(s) directly. Our providers are contracted with Medicare, Washington Medicaid, Oregon Medicaid, Blue Cross/Blue Shield, First Choice, Uniform Medical, Cigna, and Great West, among others. If your insurance carrier is not included in the list below, please contact us at 360.501.3400 so that we can assist you.

Because most insurance plans have specific guidelines, you may be required to contact your primary physician for authorizations or referrals. If payment is delayed or denied, we ask that you first contact your insurance carrier. However, our office staff is happy to assist you in resolving problems.

When you call your insurance carrier, you may be asked for the tax id number of Longview Orthopedic Associates. Our tax ID number is 20-2707510.

Medicaid:

Motor Vehicle, Personal Injury Accident, or Workers’ Compensation Injury:

If your need for treatment is the result of a motor vehicle accident, personal injury accident, or Workers’ Compensation injury, please provide us with the name and address of the responsible insurance company, your employer, your claim number, and the date of injury. It is essential that we receive referrals from your personal insurance carrier (if required) in the event that your worker’s compensation or another claim is denied or if your motor vehicle/personal injury benefits are exhausted.

We are contracted with the following insurance companies:

  • Aetna
  • Care Oregon
  • Community Health Plan of Washington
  • Dept. of Labor and Industries
  • DSHS
  • First Choice
  • HealthNet
  • Humana
  • Kaiser Permanente
  • Medicare
  • Moda (formerly ODS Health)
  • Molina
  • OMAP (Oregon Medicaid)
  • Pacificare (verify that your plan is included)
  • PacificSource
  • Premera Blue Cross
  • Providence
  • Railroad Medicare
  • Regence Blue Cross/Blue Shield Washington and Oregon
  • Secure Horizons Oregon
  • Sterling
  • Tricare/TriWest (Champus)
  • Uniform Medical
  • United Healthcare
  • US Dept. of Labor
  • (Misc. insurances)

 

Payment Policy

We request payment for all office services at the time they are rendered unless prior arrangements have been made. For your convenience, we accept cash, checks, MasterCard, Visa, and CareCredit. Your co-payment is due at the time of your visit.

If you have no medical coverage, please bring a partial payment of $75.00 to your initial office visit. Our Billing Department will discuss a payment plan with you for dealing with remaining or future balances. We can also provide an estimate of charges for upcoming appointments.

Past due balances that are not part of a monthly payment plan may result in referral of your account for collection.

If you have questions, please call our Billing Department during normal business hours at one of the following numbers: 360.501.3403, 360.501.3406.

Please note that we charge a $15.00 fee for returned (NSF) checks.